Marketing managers across the globe have been losing sleep since the introduction of the EU GDPR earlier this year. But what is the GDPR and how does it affect email marketing?
Ever since the European Union rolled out its new email spam laws in May 2018, the General Data Protection Requirement (GDPR) has been a focal point for businesses worldwide. The introduction has also created a plethora of dilemmas for many organisations: does their business have to comply? If so, how? Will compliance affect customer acquisition and retention?
Companies will have had to work tirelessly to ensure the transition to GDPR compliance was as smooth as possible, while also affecting the way their business is conducted within the European Union. Naturally, companies relying heavily on email marketing will be especially affected.
Until recently, email marketing was a simple-to-implement yet highly effective marketing strategy. Now the GDPR has been rolled out, it’s an area requiring much consideration.
How does the GDPR impact email marketing today?
While personal data protection laws were already in place, the EU has effectively updated these laws to further protect consumers from unwanted digital junk mail.
The overall reach of the GDPR is perhaps the most significant change to the previous laws. It’s not just EU-based organisations that the new laws apply to, but any company storing or processing personal data of any European citizen.
So, what constitutes personal data? The GDPR states a name, photograph, IP address, medical information, or indeed anything related to an individual is considered personal data. As registering for an email account often requires divulging a wealth of personal information, an email address is a prime example of the type of personal data the GDPR aims to protect.
How many emails are being circulated globally in 2018?
In March 2018, the Radicati Group estimated the number of active email accounts worldwide to be 3.8 billion, with over 281 billion emails sent daily. According to the research organisation’s calculations, the number of daily emails will rise to 333 billion within the next four years.
Just as most households regularly receive unwanted junk mail through the post, so too do our electronic inboxes. Statista.com state that 60% of emails sent in September 2017 were spam. Although anyone who occasionally checks their spam folder could testify to this statistic, this is a significant decrease from recent years. Statista found that 71% of emails received in April 2014 were caught by spam filters – meaning almost three-quarters of emails were unsolicited digital junk mail.
That’s a lot of emails – and exactly the reason GDPR regulators have updated their spam laws. Since the update, businesses will now require the consent of their recipients or other legal means to send marketing emails.
The new rules now stipulate that even an email sent to a specified group of recipients from a personal account is considered email marketing.
With such stringent rules in place, it’s important for all business owners to understand how they may be affected. To help your business comply with the new GDPR rules, here are some of the processes you will need to implement.
1. Acquiring permission from previous subscribers
The most often asked question regarding new GDPR laws is whether subscribers obtained prior to 25th May 2018 can still be contacted.
The answer is twofold. If your subscribers chose to opt-in to your list, then you may continue to send email correspondence. However, if your subscribers were automatically opted in – through a purchased list, a pre-checked box, or other means – then you must obtain consent again.
Thankfully, regaining consent is as simple as asking your subscribers. In fact, seeking permission then storing a record is the basis of the GDPR. Consider running a ‘re-permission’ campaign to obtain permission from subscribers.
2. Obtaining new subscribers and email permissions
Most marketers assume that prospects who have submitted their email address can be added to a marketing campaign list. While this may have been common practice prior to 25th May, it is no longer allowed.
You cannot pre-tick a box to acquire an email address, nor can you simply hide your communication policy somewhere in your privacy statement. Since the new regulations came into force, prospects must now explicitly agree to receive marketing emails or newsletters from you.
It’s up to you to ensure you’re GDPR-compliant
Perhaps due to its convenience and relatively low cost, email remains the marketing medium of choice for Business-to-Business companies. However, you must ensure you and your organisation comply with the GDPR rules or face a hefty fine for each breach of protocol.
Despite the recently updated regulations, email marketing is here to stay. While the GDPR may appear complex, there are steps you can take to make sure your email marketing campaigns comply with the new regulations:
• Ensure marketing emails are only sent to subscribers who have explicitly chosen to opt-in
• Direct a re-permission campaign to existing subscribers to regain their consent
• Refrain from using automatic decision-making methods using your subscriber’s data
• Make it easy for your subscribers to unsubscribe from your email lists
• Provide a method for subscribers to manage their content options
It’s important to remember that the GDPR is about managing and providing content to people who explicitly choose to receive correspondence from you. This will almost certainly mean losing a portion of your subscribers who don’t open and read your emails – although, in marketing terms, these are the people you should be removing from your lists anyway. It’s the people that explicitly opt-in that you should be focusing on, to ensure your email marketing campaigns are productive.
While these new regulations may appear intimidating, complying to these rules will lead to improved open rates and higher overall revenue. Rather than being fearful of ensuring GDPR compliance, look forward to the resulting improvement in your email campaigns.
Senka Pupacic is the founder of Top 10 SEO: www.top10insydney.com.au.